This website, www.scanjam.co.uk, is owned and managed by Ingenia Life Solutions Limited (“we”, “us”, “our”). We are committed to protecting and respecting your privacy and your data protection rights. This Privacy Policy sets out the basis on which any personal data we collect from you will be processed by us. Please read it carefully, as by visiting our site you are accepting the practices described in this Privacy Policy.

For the purposes of the Data Protection Act 1998, Ingenia Life Solutions Limited will be the data controller of all personal data collected through the site.

We may update this Privacy Policy at any time and we recommend you check this page regularly as your continued use of the site signifies your acceptance of any changes.

1              Information we collect about you

1.1          We may collect and process the following personal data about you:

1.1.1               information you provide when you place an order, or contact us by phone or email, including your name, address, email address, phone number and anything else you choose to share with us, including your opinions and feedback about our products;

1.1.2               information about your visit to our site, such as your IP address, browser type and activities whilst on our site;

1.1.3               any information that you choose to post on public areas of our website, including posting comments in respect of any blog that we may choose to develop on our site.

1.2          If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.

2              Use of your personal data

2.1          We may use your personal data for the following purposes:

2.1.1               to process any order requests that you make through our site and to keep you updated about your order;

2.1.2               to manage transactions and take payments from you in respect of orders you make through our site;

2.1.3               to provide you with any other services you have requested;

2.1.4               to notify you of any changes to our service;

2.1.5               to deal with any problems or complaints that you have about our site;

2.1.6               to analyse trends and profiles; and

2.1.7               to administer and improve our site.

2.2          Where you have consented to us doing so, we may also use your personal data to provide you with information about other offers which may be of interest to you. We will provide this information by email. You can choose not to receive this information at any time by following the instructions to unsubscribe in each email.

2.3          If you provide feedback, opinions or ideas to us about our products, we will acquire all rights in that feedback and we may use some or all of your feedback on our website and promotional materials as testimonials. We may use your name and/or your city of residence in conjunction with any quotations we include.

3              Disclosure of your personal data

3.1          We may share your personal information with any of our group companies for any of the purposes listed in paragraph 2.1 above or, where you have consented, paragraph 2.2 above.

3.2          Financial transactions through our site are processed by a payment gateway, which will have access only to your payment details, which will be encrypted at all times. We do not have access to any of your financial information such as your card details. We may share your personal information with this gateway if this is necessary for transactions to be completed.

3.3          We may also share your information with third parties we engage to provide delivery services. The information we share with these third parties includes your name and contact details, which are required to allow us to ship your order.

3.4          We may also disclose your personal information to third parties:

3.4.1               if we buy or sell any business assets in which case we may need to disclose your personal data to prospective sellers or buyers;

3.4.2               if Ingenia Life Solutions Limited or its assets are acquired by a third party, in which case your personal data may be one of the transferred assets; or

3.4.3               if we are under a legal obligation to disclose your personal data or if we need to do so in order to enforce or apply our terms of use or to protect the rights of Ingenia Life Solutions Limited, our customers or other third parties. 

3.5          We will not generally transfer your personal data outside the UK. We may need to send your name and address details outside the UK if we are shipping products to you overseas.

4              Storage of your personal data

4.1          All information you provide to us is stored on our secure servers.

4.2          We use strict procedures to protect your data but the transmission of information via the internet is never completely secure and is at your own risk.

5              Cookies

1.1          We use cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you use our site and also allows us to improve the site.

1.2          A cookie is a file containing of letters and numbers that we store on your browser or the hard drive of your computer, if you agree to this.

5.1          The list of cookies we use is set out in the table at the bottom of this Privacy Policy.

5.2          You can block cookies by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, please note that if you set your browser to block all cookies, you may not be able to use some the functionality of the Service.

6              Your rights

6.1          You have certain rights under data protection law, including the following:

6.1.1               You have a right to ask us not to use your personal data for marketing purposes. You can exercise this right by ticking the appropriate box when we collect your information, and/or following the unsubscribe instructions in each marketing communication or by emailing us at info@scanjam.co.uk.

6.1.2               You have a right to access a copy of all the personal data that we hold about you. Any request to access personal data may be subject to a fee of £10 towards our costs of meeting your request. You can exercise this right by emailing us at info@scanjam.co.uk

7              Contact us

7.1          If you have any queries about this Privacy Policy or about how we use your information, please contact us at info@scanjam.co.uk

 

 

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

INGENIA LIFE SOLUTIONS LTD terms and conditions for the online sale of goods

1          These terms

1.1          What these terms cover. These are the terms and conditions on which we supply products to you.

1.2          Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2              Information about us and how to contact us

2.1          Who we are. We are Ingenia Life Solutions Limited a company registered in England and Wales. Our company registration number is 10373514 and our registered office is at Bridge House, Cater Road, Bishopsworth, Bristol, UK BS13 7TW. Our registered VAT number is 252 8538 88.

2.2          How to contact us. You can contact us by telephoning our customer service team on +44 (0) 117 978 4777 or by writing to us at info@scanjam.co.uk or Ingenia Life Solutions Ltd, Bridge House, Cater Road, Bristol, UK  BS13 7TW.

2.3          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4          “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3              Our contract with you

3.1          How we will accept your order. Our acceptance of your order will take place when we email you to confirm the product has been despatched, at which point a contract will come into existence between you and us.

3.2          If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3          Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4          We currently only sell to the UK. Our website is currently intended for the promotion of our products in the UK only. If we sell overseas, this will be indicated on our website. If you are based overseas and have any queries about whether we can sell products to you, please contact us at the contact details shown above and we may be able to sell to you.

4              Our products

4.1          Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2          Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5              Your rights to make changes

5.1          If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 Your rights to end the contract).

6              Our rights to make changes

6.1          Minor changes to the products. We may change the product:

6.1.1               to reflect changes in relevant laws and regulatory requirements; and

6.1.2               to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2          More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7              Providing the products

7.1          Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2          When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will usually deliver the products by Royal Mail first class delivery.

7.3          We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4          When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to the address you gave us.

7.5          When you own goods. You own the products once we have received payment in full and the products have been delivered to the address you gave us.

7.6          Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.6.1               deal with technical problems or make minor technical changes;

7.6.2               update the product to reflect changes in relevant laws and regulatory requirements;

7.6.3               make changes to the product as requested by you or notified by us to you (see clause 6).

8              Your rights to end the contract

8.1          When you end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1               If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

8.1.2               If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3               If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.2          Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1-8.2.4 below the contract will end in accordance with clause 9 and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1               we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.2.2               we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3               there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.4               you have a legal right to end the contract because of something we have done wrong.

8.3          Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  Please note there are some circumstances where you do not have the right to change your mind.

9              How to end the contract with us (including if you have changed your mind)

9.1          Tell us you want to end the contract. To end the contract with us, please let us know by calling, emailing or writing to us at the contact details shown above.  You can use the model cancellation form at the end of these terms if you wish, although you do not have to.

9.2          Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must post them back to us at the address shown above. Please call customer services or email us at the details shown above for a return label.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3          When we will pay the costs of return. We will pay the costs of return:

9.3.1               if the products are faulty or misdescribed;

9.3.2               if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the costs of return.

9.4          How we will refund you.  We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below. In the circumstances described in clause 9.3.1 and 9.3.2 above, we will also refund your delivery costs,

9.5          Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.5.1               We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.6          When your refund will be made. We will make any refunds due to you as soon as possible following receipt of the product from you. If you are exercising your right to change your mind then your refund will be made within 14 days of the day following the date on which we receive the product back from you.  For information about how to return a product to us, see clause 9.2.

10            Our rights to end the contract

10.1        We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1            you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2            you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a valid delivery address for your order and a telephone contact number should we need to contact you to discuss the same;

10.1.3            you do not, within a reasonable time, allow us to deliver the products to you, or the product is returned to us following a failed attempt to re-deliver the products to you.

10.2        You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11            If there is a problem with the product

11.1        How to tell us about problems. If you have any questions or complaints about the product, please contact us using the contact details shown above.

11.2        Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: up to 30 days: if your goods are faulty, then you can get an immediate refund. up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases. up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. See also clause 8.3. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

12            Price and payment

12.1        Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the relevant page of the website when you place your order. The price displayed is exclusive of delivery charges, which, where applicable, will be added to the price of the product before you finalise your purchase. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2        We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3        What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4        When you must pay and how you must pay. You must pay for the products before we dispatch them. Financial transactions through our site are processed by a payment gateway.

13            Our responsibility for loss or damage suffered by you

13.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

13.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2; and for defective products under the Consumer Protection Act 1987.

13.3        We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14            Our guarantee

14.1        If you register your products with us in accordance with any instructions on the packaging, we may offer you a lifetime guarantee under which we will replace any product(s) you have ordered from us if they no longer work. Unless you have registered your products with us, we are not obliged to replace any products that cease to work. If you have registered and your product ceases to work, please contact our customer services team on the details set out above to exercise your rights under your guarantee. Our obligation to replace your product under this guarantee constitutes the extent of our liability in relation to any products that no longer work.

15            Other important terms

15.1        We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

15.2        You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3        Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any third party in order to end the contract or make any changes to these terms.

15.4        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.6        Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

INGENIA LIFE SOLUTIONS LTD RETURNS POLICY

1              Your rights to end the contract

1.1          When you end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

1.1.1               If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

1.1.2               If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

1.1.3               If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

1.2          Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1-8.2.4 below the contract will end in accordance with clause 9 and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

1.2.1               we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

1.2.2               we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

1.2.3               there is a risk that supply of the products may be significantly delayed because of events outside our control;

1.2.4               you have a legal right to end the contract because of something we have done wrong.

1.3          Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  Please note there are some circumstances where you do not have the right to change your mind.

2              How to end the contract with us (including if you have changed your mind)

2.1          Tell us you want to end the contract. To end the contract with us, please let us know by calling, emailing or writing to us at the contact details shown above.  You can use the model cancellation form at the end of these terms if you wish, although you do not have to.

2.2          Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.  You must post them back to us at the address shown above. Please call customer services or email us at the details shown above for a return label.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

2.3          When we will pay the costs of return. We will pay the costs of return:

2.3.1               if the products are faulty or misdescribed;

2.3.2               if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the costs of return.  

2.4          How we will refund you.  We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below. In the circumstances described in clause 9.3.1 and 9.3.2 above, we will also refund your delivery costs,

2.5          Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

2.5.1               We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

2.6          When your refund will be made. We will make any refunds due to you as soon as possible following receipt of the product from you. If you are exercising your right to change your mind then your refund will be made within 14 days of the day following the date on which we receive the product back from you.  For information about how to return a product to us, see clause 9.2.

3              Our rights to end the contract

3.1          We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

3.1.1               you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

3.1.2               you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a valid delivery address for your order and a telephone contact number should we need to contact you to discuss the same;

3.1.3               you do not, within a reasonable time, allow us to deliver the products to you, or the product is returned to us following a failed attempt to re-deliver the products to you.

3.2          You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your breaking the contract.

4              If there is a problem with the product

4.1          How to tell us about problems. If you have any questions or complaints about the product, please contact us using the contact details shown above.

4.2          Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Website Terms of Use

This website, www.scanjam.co.uk, is owned and managed by Ingenia Life Solutions Limited (“we”, “us”, “our”). This document sets out the terms on which you may make use of our website. Please read these carefully, as your use of our site signifies your agreement to these terms. If you breach any of these terms we may suspend your access to our site.

We may revise these terms at any time by amending this page and we suggest that you check this page regularly as any changes are binding on you if you continue to use our site.

1              About us

1.1          We are a company registered in England and Wales under company registration number 10373514 with our registered office at Bridge House, Cater Road, Bristol, UK  BS13 7TW.

2              Changes to our site

2.1          We may update our site or change the content at any time. We endeavour to keep content on our site up-to-date and accurate, however we provide no guarantees as to the accuracy of such content.

2.2          The content on our site is provided for general information only and is not intended to amount to advice on which you should rely.

3              Access to our site

3.1          Our site is made available free of charge. We cannot guarantee that our site will always be available or that access will be uninterrupted and we accept no responsibility if our site is unavailable at any time.

3.2          We can suspend or withdraw any part of our site at any time without notice.

3.3          You are responsible for ensuring that any others who access our site through your internet connection are aware of these terms of use and that they comply with them.

3.4          Our site is operated with UK users in mind. This does not prevent users from outside the UK using the site (and ordering from it if it is indicated that they can do so) but some or all of the content may not be available outside the UK.

4              Intellectual property rights

4.1          WABCO UK, company number 07274586, whose registered address isat Bridge House, Cater Road, Bristol, UK  BS13 7TW  is the owner or licensee of any and all intellectual property rights (“IPRs”) in our site and the content on it. All such rights are reserved.

4.2          Please do not print off any copies of, or extracts from, pages on our sites. WABCO UK must always be acknowledged as the author of any content on our site.

4.3          Other than as set out in these terms of use, you must not reproduce, duplicate, copy or re-sell any part of our site.

4.4          You must not use any of the content on our site for commercial purposes.

4.5          If you use any of the IPRs in our site in a way not covered by these terms, we may require you to stop using our site and to return or destroy any copies of our content that you hold.

5              Limitation of liability

5.1          Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

5.2          To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

5.3          We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

5.3.1               use of, or inability to use, our site; or

5.3.2               use of or reliance on any content displayed on our site.

5.4          Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

5.5          We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

5.6          Where our site contains links to other sites or resources provided by third parties, these are provided for information only and are not endorsements of those other websites. We have no control over the content of those websites. They will be governed by their own terms and conditions and you should familiarise yourself with these before using a third party website. We will not be liable for any loss or damage that you may incur from your use of those websites.

6              Posting Content on Our Site

6.1          As part of your use of our site, you may sometimes post content on our site, including posting comments on any blog that we may include on our site.

6.2          Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with these terms and with the content standards set out in paragraph 7 below (“Acceptable Use“).

6.3          You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

6.4          Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in paragraph 9 (“Rights You License to Us“).

6.5          We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, their right to privacy or any of their other rights.

6.6          We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

6.7          We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards as required by our Acceptable Use policy.

6.8          The views expressed by other users on our site do not represent our views or values.

6.9          You are solely responsible for securing and backing up your content.

7              Acceptable Use

7.1          You must comply with these terms and the requirements of this paragraph 7 whenever you post content to our site.

7.2          You warrant that you own, or have obtained an adequate licence from the owner of, the intellectual property rights in any logos, photographs, images or text that you post, such that the content can be lawfully displayed on our site.

7.3          You must not use our site for any illegal purposes. In particular you must not send, use, copy, post or submit to us any material which is defamatory, obscene within the meaning of the Obscene Publications Act 1959 and 1964, abusive, indecent or in breach of the privacy of any person or infringes the rights of any third party. You must not interfere with the operation of this website or with the enjoyment of our site by other visitors.

7.4          You are responsible for ensuring that any content you post on our site is accurate, complete and up-to-date. We accept no responsibility for the accuracy of information supplied by you or by other website users or third parties.

7.5          If you feature information about someone else in the content you post, you must ensure that you have obtained their consent to use that information and to post it on our site.

7.6          The content you post must not infringe the copyright or any other rights of any third party. If you include material created by someone else within the content you post, you must have obtained their permission to do so.

7.7          You must not post content that:

7.7.1               is illegal, pornographic, obscene, indecent, harassing, threatening or offensive;

7.7.2               is racist, abusive, malicious or derogatory towards an individual or a business entity;

7.7.3               is confidential or infringes anyone’s right to privacy;

7.7.4               shows or encourages cruelty, bullying, violence, vandalism, fraudulent or criminal acts;

7.7.5               is offensive or derogatory to any person or group based on their race, ethnicity, skin colour, sexual orientation, gender or religion;

7.7.6               is for advertising, promotional, lobbying or other commercial purposes; or

7.7.7               could bring us or our site into disrepute.

7.8          If you wish to bring to our attention any content posted on our site that appears to you to be unacceptable within the meaning of these terms, please contact us using the contact details shown on our site.

8              Moderation

8.1          We reserve the right to moderate and/or edit any content that you post on our site and to remove offending material that we consider to constitute a misuse of our site or which is otherwise harmful to other users of our site.

8.2          If we consider that you are in breach of any part of these terms we may take any action we consider appropriate including removing content, suspending you and notifying the authorities or relevant regulators of your activities.

9              Rights You License to Us

9.1          When you upload or post content to our site, you grant us a non-exclusive, royalty-free licence to use that content for purposes connected with our site.

10            Viruses

10.1        We cannot guarantee that our site will be free from bugs or viruses. It is your responsibility to use your own virus protection software.

10.2        You must not knowingly introduce viruses or any other malicious or harmful code or material into our site or attempt to gain unauthorised access to our site.

11            Linking to our site

11.1        You must not link to our site on any other website and our site may not be framed on any other website.

11.2        You must not carry out any web scraping in relation to our site.

12            Privacy

12.1        We may need to collect certain information about you, for example to process any orders you may place with us. Please see our Privacy Policy which explains how this information is used.

13            Applicable law

13.1        These terms of use, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.